Right now we support JPG, PNG, WebP, HEIC, JFIF, TIFF and RAW. We don't support AVIF or GIF.
It'll take about 2 - 4 hours (based on how many images you upload) to generate images. Once images are generated, you select the ones to be in your book, order the book, and the eBook will arrive in your email within a couple of minutes. Shipping for hardcover or softcover books will be displayed at checkout.
You have a 7-day window to select the images for your personalized book after they are generated. This time limit is in place due to our data protection policy, which ensures that your images and model are securely managed. After the 7-day period, the model will be expired and deleted. If you have not chosen your images within this time frame, you will need to pay again to re-train the model and generate new images. Please make sure to complete your image selection within 7 days to avoid any inconvenience.
We only use them to train the AI model, render your photos and then delete both the input photos and the AI model from our servers and the GPU API's servers (where it's processed) within 24 hours.
Yes. Stripe handles our financial processing, so we don't store any information about your card. In addition, Stripe has excellent bank-level security standards.
We immediately start training the AI with your photos after uploading your photos and incur high costs for doing that. Therefore, we can't offer refunds after that happens.